Refund Policy – IPTV UK LTD

Company Name: IPTV LTD
Registered Number: 12842653
Registered Address: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ 🇬🇧
Website: https://iptvuk-m3u.uk
Email: info@iptvuk-m3u.uk
WhatsApp: +34 644 30 99 41

1. Overview

At IPTV UK LTD, we want all our customers to enjoy a smooth and reliable experience.
Because IPTV is a digital service, our refund policy follows strict digital goods regulations under UK and EU law.

Once your subscription is activated, you gain instant access to digital content — therefore, refunds are generally not possible after activation, except in specific cases described below.

2. Eligibility for Refund

You may be eligible for a refund only if:

  • You did not receive your login credentials within 24 hours of purchase.

  • Your IPTV service does not work at all, even after contacting support for troubleshooting.

  • You made a duplicate payment for the same service.

  • Your order was placed by mistake and you have not yet received or used the service.

If any of the above apply, please contact us within 48 hours of purchase at info@iptvuk-m3u.uk.

3. Non-Refundable Cases

Refunds will not be granted in the following cases:

  • You have used the service or your trial account was activated.

  • Your device or internet connection is incompatible or unstable.

  • Channel interruptions or minor buffering caused by your local ISP, hardware, or temporary server issues.

  • You changed your mind after activation.

  • You provided incorrect details during purchase.

4. Trial Policy

We offer short test periods (e.g., 4 hours) for evaluation purposes.
Customers are encouraged to use this trial to confirm compatibility before purchasing a full subscription.
Once a paid plan is activated, no refund will be issued for that plan.

5. How to Request a Refund

To request a refund, send an email to info@iptvuk-m3u.uk including:

  1. Your full name and email used during purchase.

  2. Your order number or payment ID.

  3. A brief explanation of the issue and any proof (e.g., screenshots or error messages).

Our support team will review your request within 24–48 hours and inform you of the outcome.

6. Chargebacks

Unauthorized chargebacks will be treated as fraudulent activity.
We reserve the right to suspend your account and report false claims to payment processors or legal authorities if necessary.

7. Contact Information

For refund or billing inquiries:
📧 Email: info@iptvuk-m3u.uk
💬 WhatsApp: +34 644 30 99 41

© 2025 IPTV LTD – All Rights Reserved.
https://iptvuk-m3u.uk

 

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